Overview
115creative respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how information is collected, used, and handled when you interact with us through our website, services, and communications.
1. Information Collected
We may collect personal information such as your name, email address, phone number, and business name. We may also collect project-related information, including details about your production or creative work, as well as any files or assets you provide. Basic technical data such as website usage may also be collected through analytics tools.
2. How Information Is Used
Information collected may be used to communicate with you about bookings and services, process payments, deliver files, improve our services, and manage client relationships.
3. Tools and Third-Party Services
We use third-party tools including Squarespace, Acuity Scheduling, Stripe, PayPal, Dropbox, and Google Analytics to operate our business. These services may process or store your information as needed to provide their functionality.
4. Payments
Payments are processed through third-party providers such as Stripe or PayPal. We do not store sensitive payment information such as full credit card details.
5. File Delivery and Storage
Project files are typically delivered through Dropbox or similar platforms. Clients are responsible for downloading and backing up their files. We do not guarantee long-term storage of files.
6. Sharing of Information
We do not sell or rent your personal information. Information may only be shared with third-party services when necessary to operate our business and deliver services.
7. Marketing Communications
We do not typically send marketing emails, but reserve the right to do so. You may opt out of any marketing communication at any time.
8. Data Security
We take reasonable steps to protect your information, but no system is completely secure. By using our services, you acknowledge this risk.
9. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
10. Cookies and Tracking
Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can disable cookies in your browser settings if preferred.
11. Location
Our business is based in Toronto, Canada, and services may also be provided internationally when working abroad.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. Updates will be reflected with a revised date.
13. Contact
For any questions regarding this Privacy Policy, please contact us at hello@115creative.com or visit 115creative.com or 115creative.ca.
